Automate your customer experiences

Offload your contact center, lower cost to serve, and speed up service with digital CX. Trusted by the Fortune 500.

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A system of action that automates digital CX

How it works

Airkit sits on top of your backend (systems of record, transactions, telephony, contact center) to deliver digital experiences that drive customer action in the last mile.

Digitize any sales and service touchpoint in the customer lifecycle. Automated onboarding, self-service scheduling, digital deflection, churn prevention, and more.

See platform overview

When you automate digital CX, you win big!

What you get

$Mill.

Annual revenue increase

40x

Faster to market

2x

Sales & service efficiency

40%

Digital intake

100%

Digital automation

Build 40x faster with powerful building blocks!

Multi‑experience apps

Build apps for web, mobile, voice, chat. Preserve session state during channel swapping.

100+ reusable components

Click to add pre-built components and templates to accelerate front-end development.

CX journey mapping

Orchestrate cross-channel customer journeys. Drive journey completion with omnichannel service.

App & data preview

Preview your app and data flows without allocating resources. Use versioning to flow changes.

Connect to anything

Build digital interfaces that connect to your systems. Leverage our APIs and pre-built or custom integrations.

Extend your ecosystem

Embed Airkit apps into your web or mobile apps or even within a chat flow. Create API endpoints for your Airkit apps.

Our building blocks come in all shapes and sizes, from reusable UI components to reusable logic

Build Crazy Fast

Your customer’s digital experience in 60 seconds

Drive Customer Action

Customer Acquisition Experience

Proactive Engagement

Proactively engage your customers with digital appointment scheduling that can 2x your connect rates.

Customer Care Experience

Digital Self-Service

Lower cost per call, relieve overwhelmed agents, and expedite resolution times with digital self-service.

Customer Retention Experience

Agent Assist

Prevent churn and save time with agent-triggered digital journeys that easily capture customer information.

Our main goal is to improve CX while reducing cost. This means increasing self-service. Customers are happy when their issues are resolved quickly, not necessarily when they speak to an agent.

Khalid Alali|Senior Manager of Business Ops

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After using Airkit to automate its life insurance customer onboarding process, MetLife saw a 50% increase in completion rates for its Statement of Health.

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When we reviewed the Airkit platform, we were very impressed. It allowed us to move quickly and provide better experiences for us and our clients without the heavy burden of technology resources.

Marty Sarim|CEO

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