of agents feel that they don’t have the resources or the authority to deal with customers effectively.
Why aren’t agents equipped to resolve customer requests efficiently?
How we solve it?
Surface customer insights from your systems of record
Airkit AirAssist flows key information from all your backend systems to your agents – all within your existing CRM or CCaaS software. Key customer insights include user demographics, journey progress, and interaction history specific to each use case and industry.
- Multi-channel support (SMS, Web, Google RCS and Business Messages, Facebook Messenger)
- Build once, deploy universally across conversational channels
- Auto-optimize experience for content-rich RCS messaging
- Customize for your brand theme and use cases
- Easily escalate to a human when needed
- Built-in security & compliance
Connect agents to self-service actions in the moment of need
Empower agents to take quick action by triggering digital experiences from within their management console, such as filing a new claim, authentication, or secure collection of sensitive data. Customize actions, rules, and business logic to your company’s use case and industry requirements while minimizing agent effort required.
- Agent-triggered multi-step digital journeys for self-service
- Omnichannel service (web, SMS, email, chat)
- Customizable rules & decisions
- Conditional business logic
- Continuous data refreshes for up-to-date information
Seamless chatbot-to-human handoff for live agent support
When human involvement is required, Airkit AirConnect instantly connects customers to agents from a chatbot or live chat conversation. Agents can access customer profile data and chat history with native integrations into popular CRM or CCaaS solutions.