Most recent posts
Company News
— 8 min read
Reinventing the insurance customer experience
Providing an exceptional digital experience is no longer a nice-to-have. Learn how Airkit is taking an exciting step in better preparing our insurance customers to reinvent their digital CX.
Builder
— 4 min read
Branding your Airkit experience everywhere
Your brand is the front door to your business. Your customers have likely grown to recognize it, too. From your logo’s color palette to the perfectly engineered pixels that define your website’s aesthetic, all these assets function as an instantaneous introduction to your company. So, how do you make sure all those valuable brand assets […]
Customer Experience
— 7 min read
Looking back on Airkit customers’ success in 2021
Most businesses have the same destination in mind. They want to continually surprise and delight their customers to keep them coming back. But, the journey to get there looks a bit different depending on what industry you’re in, the level of scale you’re operating at, and what your customers need. This past year we had […]
Customer Experience
— 7 min read
How to measure digital CX – the critical metrics to track
It’s one thing to feel like you’re doing a great job of serving your customers. It’s another thing to know you’re doing just that. Data is the key to making sure your hunch is more than just a feeling. But, to gather that data, you need the right series of digital tools in place. If […]
Digital Transformation
— 4 min read
The omnichannel experience explained
Being omnichannel-ready is no longer exceptional for today’s companies. It’s a necessity for any business to be able to view and learn from their customer’s whole journey. from A to Z, across channels. In each step, companies learn critical information about their customer’s preferences, their customer’s intentions, and how each channel is performing. So what […]
Builder
— 2 min read
Feature of the month: integrations
Airkit is your system of action. Use your current technology stack to easily integrate with other external systems. Learn more about the integration features on Airkit.
Contact Center
— 5 min read
What makes a digital contact center?
Learn more about the history of contact centers, what a digital contact center is, and how digital contact centers are becoming the new norm.
Customer Experience
— 5 min read
Step up your policy administration with self-service
Why providing digital self-service options is a win for you as an insurance provider and your customer.
Lower your cost to serve with digital self-service.
Digital Transformation
— 4 min read
Ditch paper forms for digital workflows to improve customer satisfaction
Automate workflows, share data faster, and build the exact customer experience you want with digital forms.
Digital Transformation
— 4 min read
How to improve FNOL workflows and boost CSAT with Airkit
Improve your digital insurance experience by automating the FNOL process.
Contact Center
— 4 min read
Meet your customers where they are with SMS
Learn how to directly and immediately connect with your customers via SMS.
Builder
— 4 min read
Feature of the month: voice and chatbots for call deflection
Reduce strain on your contact center by building call deflection workflows with Airkit’s voice and chatbots.