Jacob Shields started out as a frontline agent more than 14 years ago. Today, he is a CX and Technology Director. Learn about his career path, the transition to work-from-home, how he leads his team and how he chooses new tech tools.
Learn how the Airkit team is staying focused and connected during these unprecedented times.
Customer service expert, instructor and author Jeff Toister discusses how to make the most of customer feedback.
Learn how to boost sales conversion with automation tools. Read this if you missed our live session.
Stephanie Thum was one of the first agency-level heads of customer experience for the federal government. She gave our team perspective into CX strategy in the wake of COVID.
TaskUs CEO Jaspar Weir and Airkit CEO Stephen Ehikian discuss the future of the contact center.
Here we answer the question: what’s the difference between Airkit and chatbots?