Most Recent Posts
Company News
— 5 min read
Airkit: A Great Place to Work
Airkit, a Certified Great Place to Work, joined the ranks of Fortune’s 2021 Best Small and Medium Workplaces. Learn more about the company culture.
Product
— 4 min read
Airkit’s Easy Salesforce Integration
Your sales teams can simplify tasks while building customer loyalty by integrating Salesforce with Airkit’s customer automation platform.
Digital-First Customer
— 4 min read
Meet the New Type of Digital Native
The current health crisis is speeding up the increase in customer expectations. Digital CX standards will soon…
Customer Experience
— 5 min read
A Chat with Leah Groos: The Anatomy of a CX Leader
“We’re all responsible for the customer experience, every single person that works with the company.”
Customer Experience
— 5 min read
A Conversation with Annette Franz: All About Customer Journeys
Understanding Customers Has Always Been Crucial For Businesses. Why Is This Topic More Critical Today?
Digital Transformation
— 4 min read
Why PCI Is More Important than Ever Before
Savvy companies are already discovering how to handle higher call volumes with fewer agents, even improving the customer experience in the process. There’s no going back.
Low-Code
— 4 min read
Debunking Common Low-Code Myths
You’ve probably heard of “low code” or “no code” platforms before. This technology has immense potential to change modern enterprises – specifically the relationships between businesses and customers.
Digital Transformation
— 5 min read
Punk CX: Adrian Swinscoe on Technology and Customer Relationships
Adrian has more than 15 years of expertise consulting, speaking and writing. His latest book, “Punk CX”, is a bold attempt to change the traditional customer support corporate mindset.
Customer Experience
— 4 min read
Hold Times in the Age of COVID-19
Managing high call volumes with fewer contact center agents is tough, but not impossible. Here are some strategies you can try.
Company News
— 3 min read
Airkit and Turo: See You at the Finish Line
Sometimes, agile Silicon Valley companies outpace all expectations. These up-and-comers overtake large…
Company News
— 4 min read
Airkit and EZR: Growing Together
Another week, another big announcement. The Airkit team is now working with EZR Logistics! We’re celebrating more…
Company News
— 2 min read
Airkit Wins Most Outstanding 2.0 Enterprise Vertical from Plug and Play
Winning an award usually means that you’ve crushed the competition. A panel of stoic-looking judges with…