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Meet the New Type of Digital Native

The current health crisis is speeding up the increase in customer expectations. Digital CX standards will soon…

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A Chat with Leah Groos: The Anatomy of a CX Leader

“We’re all responsible for the customer experience, every single person that works with the company.”

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A Conversation with Annette Franz: All About Customer Journeys

Understanding Customers Has Always Been Crucial For Businesses. Why Is This Topic More Critical Today?

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Why PCI Is More Important than Ever Before

Savvy companies are already discovering how to handle higher call volumes with fewer agents, even improving the customer experience in the process. There’s no going back.

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Debunking Common Low-Code Myths

You’ve probably heard of “low code” or “no code” platforms before. This technology has immense potential to change modern enterprises – specifically the relationships between businesses and customers.

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Punk CX: Adrian Swinscoe on Technology and Customer Relationships

Adrian has more than 15 years of expertise consulting, speaking and writing. His latest book, “Punk CX”, is a bold attempt to change the traditional customer support corporate mindset.

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Hold Times in the Age of COVID-19

Managing high call volumes with fewer contact center agents is tough, but not impossible. Here are some strategies you can try.

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Airkit and Turo: See You at the Finish Line

Sometimes, agile Silicon Valley companies outpace all expectations. These up-and-comers overtake large…

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Airkit and EZR: Growing Together

Another week, another big announcement. The Airkit team is now working with EZR Logistics! We’re celebrating more…

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Airkit Wins Most Outstanding 2.0 Enterprise Vertical from Plug and Play

Winning an award usually means that you’ve crushed the competition. A panel of stoic-looking judges with…