Hold Times in the Age of COVID-19

Managing high call volumes with fewer contact center agents is tough, but not impossible. Here are some strategies you can try.


Airkit and Turo: See You at the Finish Line

Sometimes, agile Silicon Valley companies outpace all expectations. These up-and-comers overtake large…


Airkit and EZR: Growing Together

Another week, another big announcement. The Airkit team is now working with EZR Logistics! We’re celebrating more…


Airkit Wins Most Outstanding 2.0 Enterprise Vertical from Plug and Play

Winning an award usually means that you’ve crushed the competition. A panel of stoic-looking judges with…