Contact Center Insights from Plug and Play
“I think what you’re seeing during this time with consumers … is you have a mass audience that has been forced to become digital-first consumers.”
A Talk With Jeannie Walters: Creating Meaningful Customer Moments
“What are scalable small things that we can do throughout every customer journey, to show customers that we care about them, that we empathize, that we are investing in the relationship?”
Airkit’s Easy Salesforce Integration
Your sales teams can simplify tasks while building customer loyalty by integrating Salesforce with Airkit’s customer automation platform.
A Chat with Leah Groos: The Anatomy of a CX Leader
“We’re all responsible for the customer experience, every single person that works with the company.”
Why PCI Is More Important than Ever Before
Savvy companies are already discovering how to handle higher call volumes with fewer agents, even improving the customer experience in the process. There’s no going back.
Debunking Common Low-Code Myths
You’ve probably heard of “low code” or “no code” platforms before. This technology has immense potential to change modern enterprises – specifically the relationships between businesses and customers.
Punk CX: Adrian Swinscoe on Technology and Customer Relationships
Adrian has more than 15 years of expertise consulting, speaking and writing. His latest book, “Punk CX”, is a bold attempt to change the traditional customer support corporate mindset.
