Customer Experience
— 6 min read
How to provide digital self-service to your customers
With most, if not all, customers searching out the information they’re after on their own, businesses have to make sure they’re still guiding their customer’s experiences. A good place for business to start crafting digital self-service flows is at the intersection of high-volume, low-complexity interactions that have a high ROI return for businesses. For example, […]
Customer Experience
— 4 min read
Optimizing health insurance claims processes
In 2020, over 297 million people had some form of health insurance. The lion’s share of health insurance policies are provided and managed, not by a public institution, but by private insurers. So, how do those private institutions build the infrastructure to serve millions while managing such personal, important processes like health care claims? To […]
Customer Experience
— 5 min read
How Airkit helps Banking and Financial Services
Finance is personal. Banks, financial institutions, and the clients they serve all want to keep it that way. Every customer wants to feel like the spotlight is on them, and only them, when they need help, or are just checking in on their accounts. But, maintaining a personal touch while serving millions and millions of […]
Customer Experience
— 4 min read
How to automate loan status checks with Airkit
There are levels to loans. While some might classify covering the check at a dinner with friends as a kind of loan, the rest of the financial sector would beg to differ. Loans are complex, multi-step financial instruments. For both the loan provider and the loan recipient, it’s essential to keep track of the loan’s […]
Customer Experience
— 4 min read
WISMO: How to build and manage “where is my order” tracking with Airkit
Over the past two years, many of us have been working, shopping, and doing just about everything else from home. During that time, there was no greater thrill than getting that alert that something you ordered had finally shown up at your door. Whether you ordered new fitness equipment, a new puffer jacket, or the […]
Customer Experience
— 6 min read
Looking back on Airkit customers’ success in 2021
Most businesses have the same destination in mind. They want to continually surprise and delight their customers to keep them coming back. But, the journey to get there looks a bit different depending on what industry you’re in, the level of scale you’re operating at, and what your customers need. This past year we had […]
Customer Experience
— 5 min read
How to measure digital CX – the critical metrics to track
It’s one thing to feel like you’re doing a great job of serving your customers. It’s another thing to know you’re doing just that. Data is the key to making sure your hunch is more than just a feeling. But, to gather that data, you need the right series of digital tools in place. If […]
Customer Experience
— 5 min read
Step up your policy administration with self-service
Why providing digital self-service options is a win for you as an insurance provider and your customer.
Customer Experience
— 7 min read
The top 3 ways to improve your insurance customer experience
Meet customer expectations for digital insurance with these top three recommendations from Airkit.