Customer Experience

Customer Experience

The Powerful ROI of Retaining Customers in 2021

It’s (finally) a new year, which makes it more tempting than ever to keep last year in the rear view and focus on the new products you’ll launch, the new campaigns you’ll run, and the new customers you’ll bring aboard. But, don’t lose sight of the customers that got you to where you are today. Loyal customers are the bedrock of your business as well

Customer Experience

Stephanie Thum Interview

Stephanie Thum’s perspective on customer experience strategy across both the private and public sectors.