— 3 min read
Embedding apps on websites and SaaS platforms
Have you ever wished to have the ability to modify or enhance a SaaS platform in a way that the vendor didn’t natively support? Airkit is a rapid development platform that can help you efficiently build and iterate whatever tooling you or your customers need, and display it exactly where you want it.
Airkit enhances your current applications by providing contextual information on pages, tying together multiple data sources to personalize your customer experiences.
Airkit helps save your agents time. They might currently be spending valuable time trying to find the core information they need. But, with Airkit, you can make sure the useful information they need is always a click away. Now you can set query tools, and automatic lookups based on caller ID and other IVR information, right on the agent’s screen. This gives them a single-pane view of each customer. Here is an example with Airkit embedded in Genesys:
SaaS embeds aren’t limited to just queries, Airkit can also run data operations or workflows, such as placing a replacement order, scheduling an appointment, even tying across multiple backend systems.
Sales teams can use Airkit to close deals and serve customers faster with more personalization. For example, you can augment what shows up on your Salesforce opportunity page. You can embed inventory, fulfillment order tracking information, or any other third party data tailored to your systems and your use case.
Here is an example of Airkit enhancing agent capabilities for a Salesforce Agent case:
A developer familiar with the Airkit platform can build these tools in less than a day (our customers have found it 40X faster than their prior methods), as opposed to traditional integration projects that can stretch on.
Additionally, Airkit’s rapid development capability allows one to take a more interactive, agile approach, as opposed to the “one and done” type of project, yielding better results.
Airkit provides a number of tools that facilitate this rapid deployment:
Connections Builder gives you the power of the Postman developer tool, but instead of merely using it for prototyping and REST API debugging, it lets you build real applications and customer facing user experiences on top.
AirData, or Airkit’s database, allows you to store and query data, and is useful for not only collecting new data, but also merging data from multiple sources, collect new data, and temporary storage until ultimately feed it back to your system of record, such as ERP / Financial, Order Management, Ticketing, etc.
API builder Airkit isn’t limited to only being embedded via HTML, API builder lets you create a bidirectional data flows with your Airkit app, often used to receive PUSH data updates, or to take a consolidated view aggregated from multiple systems, and provide a single view to a third system (for example giving a JSON formatted feed of the augmented data displayed in the Genesys embed).