Loan Status Check
In this experience, look for:
- Reference number lookup or customer authentication via core systems
- Status tracker of process
- Self-service appointment scheduling to initiate next steps (e.g., when to sign closing docs)
- Ability to download calendar invite for scheduled appointment
- Opt in to SMS messaging to receive status updates, confirm scheduled appointments, and more
- CSAT survey
How it works
Airkit for Digital Deflection
Automate your call center and manage call volumes with self-service digital journeys for common requests.
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