Digital Scheduling
General Industry
Overview
Automate appointment scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app.
Providing self-service allows you to lower overall cost to serve while increasing connect rates by 2-3x.
In this experience, look for:
- Customer authentication via core systems
- Data validation for address location
- Self-service appointment scheduling
- Ability to download calendar invite for scheduled appointment
- eSignature for accepting consent or terms and conditions (speed up appointment with pre-call customer intake)
- Opt in to SMS messaging to receive appointment confirmation, reminders, and more
How it works
Airkit template used
Digital scheduler
Use this app template to digitize self-service appointment scheduling with a contact center representative to eliminate long hold times.
