Demo Center/Ecommerce & Retail/Delivery Scheduling

Delivery Scheduling

Ecommerce & Retail

Overview

Automate appointment scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app. Providing self-service allows you to lower overall cost to serve by eliminating agent handling time.

In this experience, look for:

  • Customer authentication via core systems
  • Opt in to SMS messaging to receive appointment confirmation, reminders, and more
  • Data validation for address location
  • Self-service appointment scheduling
  • Ability to download calendar invite for scheduled appointment
  • CSAT survey

How it works

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Multi-entry triggers
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Integrate with IVR systems
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Pre-fill customer inputs
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Validate order information with eCommerce platforms
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Digitally capture information
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Self-service delivery scheduling
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Send real-time updates back to systems
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SMS confirmation
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Self-service rescheduling

Featured resources

Q3 BlogResources Page (18)

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Airkit for Digital Scheduling

With Airkit’s cloud-based Customer Experience Automation platform, enterprises rapidly build digital customer experiences across web, text, chat, and voice that connect warm leads to your sales team, automate self-service appointment setting (and reminders), and provide smart data capture.

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Airkit for Salesforce

Connect your CRM to your customers and deliver digital customer experience apps faster. See how you can automate simple to complex digital experiences.

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