Delivery Scheduling
Ecommerce & Retail
Overview
Automate appointment scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app.
Providing self-service allows you to lower overall cost to serve by eliminating agent handling time.
In this experience, look for:
- Customer authentication via core systems
- Opt in to SMS messaging to receive appointment confirmation, reminders, and more
- Data validation for address location
- Self-service appointment scheduling
- Ability to download calendar invite for scheduled appointment
- CSAT survey
How it works
Multi-entry triggers
Integrate with IVR systems
Pre-fill customer inputs
Validate order information with eCommerce platforms
Digitally capture information
Self-service delivery scheduling
Send real-time updates back to systems
SMS confirmation
Self-service rescheduling
Featured resources
Case Studies
OpenTable reroutes calls, improves CSAT with Airkit
To serve their customers with speed and efficiency, OpenTable relies on Airkit to redirect and reroute calls to self-help and live chat experiences.
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