Ecommerce & Retail
Automate appointment scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app. Providing self-service allows you to lower overall cost to serve by eliminating agent handling time.
In this experience, look for:
- Customer authentication via core systems
- Opt in to SMS messaging to receive appointment confirmation, reminders, and more
- Data validation for address location
- Self-service appointment scheduling
- Ability to download calendar invite for scheduled appointment
- CSAT survey
How it works
Integrate with IVR systems
Pre-fill customer inputs
Validate order information with eCommerce platforms
Digitally capture information
Self-service delivery scheduling
Send real-time updates back to systems
OpenTable reroutes calls, improves CSAT with Airkit
To serve their customers with speed and efficiency, OpenTable relies on Airkit to redirect and reroute calls to self-help and live chat experiences.
Airkit for Digital Scheduling
With Airkit’s cloud-based Customer Experience Automation platform, enterprises rapidly build digital customer experiences across web, text, chat, and voice that connect warm leads to your sales team, automate self-service appointment setting (and reminders), and provide smart data capture.
Airkit for Salesforce
Connect your CRM to your customers and deliver digital customer experience apps faster. See how you can automate simple to complex digital experiences.