Automate vaccine scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app. Providing self-service allows you to lower overall cost to serve while increasing connect rates by 2-3x with omnichannel reminders.
In this experience, look for:
- Opt in to SMS messaging to receive appointment confirmation, reminders, and more
- Reflexive form fields (dynamically adjust questions based on user responses)
- Data validation for address location
- eSignature for consent
- Self-service appointment scheduling
- Ability to download calendar invite for scheduled appointment
- Secure media capture of documents, like insurance cards or IDs
How it works
Integrate with IVR systems
Integrate with EMR systems
Secure digital patient information capture
Select vaccine type
Input zip code for available local appointments
Self-service appointment scheduling
eSignature for consent
Media upload for ID verification
Send real-time updates back to systems
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