Deflect 40-50% of inbound calls to digital self-service for roadside assistance. Insurance carriers commonly trigger and integrate this experience with their IVR systems (e.g., Genesys), CRM, or other insurance systems. This can also be embedded into an existing mobile app.
In this experience, look for:
- Data validation for address location
- Secure capture of media uploads (e.g., photos or videos of car requiring assistance)
- Amazon-like experience (allow customers to stop and start experiences on different channels without losing user inputs)
- Opt in to SMS messaging to confirm submission, provide driver status updates, and more
How it works
AutoReturn Reduces IVR Cost, Drives Up Customer Satisfaction with Airkit
Learn how the nation’s leading towing management systems provider used Airkit to reunite owners with their cars more efficiently and at scale.
How Turo Drives Operational Efficiency with Airkit
Peek under the hood to see how the peer-to-peer car sharing service automated routine customer and host interactions.
Airkit for Digital Deflection
Automate your call center and manage call volumes with self-service digital journeys for common requests.