Demo Center/Insurance/Roadside Assistance

Roadside Assistance

Insurance

Overview

Deflect 40-50% of inbound calls to digital self-service for roadside assistance. Insurance carriers commonly trigger and integrate this experience with their IVR systems (e.g., Genesys), CRM, or other insurance systems. This can also be embedded into an existing mobile app.

In this experience, look for:

  • Data validation for address location
  • Secure capture of media uploads (e.g., photos or videos of car requiring assistance)
  • Amazon-like experience (allow customers to stop and start experiences on different channels without losing user inputs)
  • Opt in to SMS messaging to confirm submission, provide driver status updates, and more

How it works

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Integrate with IVR systems
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Pre-fill customer inputs
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Integrate with insurance systems
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Digitally capture information
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Validate customer and coverage
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Enter location and type of assistance required
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Send real-time updates to dispatch systems
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SMS confirmation
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Self-service status tracker

Featured resources

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Airkit for Digital Deflection

Automate your call center and manage call volumes with self-service digital journeys for common requests.

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