Deflect 40-50% of inbound calls to digital self-service for roadside assistance. Insurance carriers commonly trigger and integrate this experience with their IVR systems (e.g., Genesys), CRM, or other insurance systems. This can also be embedded into an existing mobile app.
In this experience, look for:
- Data validation for address location
- Secure capture of media uploads (e.g., photos or videos of car requiring assistance)
- Amazon-like experience (allow customers to stop and start experiences on different channels without losing user inputs)
- Opt in to SMS messaging to confirm submission, provide driver status updates, and more
How it works
Integrate with IVR systems
Pre-fill customer inputs
Integrate with insurance systems
Digitally capture information
Validate customer and coverage
Enter location and type of assistance required
Send real-time updates to dispatch systems
Self-service status tracker
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