Energy & Utilities
Deflect high volume customer requests to a digital self-service experience while speeding up service simultaneously. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app. Providing self-service allows you to lower overall cost to serve and eliminate agent handling time.
In this experience, look for:
- Opt in to SMS messaging to receive appointment confirmation, reminders, and more
- Reflexive form fields (dynamically adjust questions based on user responses)
- Data validation with core systems for customer information
- Data validation of new addresses to receive service
- CSAT survey
How it works
Airkit template used
Airkit for Digital Deflection
Automate your call center and manage call volumes with self-service digital journeys for common requests.
AutoReturn Reduces IVR Cost, Drives Up Customer Satisfaction with Airkit
Learn how the nation’s leading towing management systems provider used Airkit to reunite owners with their cars more efficiently and at scale.
eBooks & Guides
Best Practices for Customer Retention and Growth
A playbook for accelerating renewals, increasing up-sell/cross-sell, preventing churn, and winning back lost customers.