Field Service Scheduling
Energy & Utilities
Automate field service scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app. Providing self-service allows you to lower overall cost to serve while increasing connect rates by 2-3x.
In this experience, look for:
- Opt in to SMS messaging to receive appointment confirmation, reminders, and more
- Reflexive form fields (dynamically adjust questions based on user responses)
- Data validation for address location
- Secure capture of media uploads (e.g., photos or videos that pertain to service request)
- Self-service appointment scheduling
- Ability to download calendar invite for scheduled appointment
- CSAT survey
How it works
Integrate with IVR systems
Integrate with field service management systems
Digitally capture information
Personalized views based on service type selected
Input location for field service
Self-service appointment scheduling
Send real-time updates back to systems
Airkit template used
Field service scheduling
Use this app template to provide digital appointment scheduling to streamline work orders (installation, maintenance, repair) while improving real-time customer communications.
Airkit for Digital Scheduling
With Airkit’s cloud-based Customer Experience Automation platform, enterprises rapidly build digital customer experiences across web, text, chat, and voice that connect warm leads to your sales team, automate self-service appointment setting (and reminders), and provide smart data capture.
Airkit for Genesys
Extend the power of your Genesys investment to provide proactive, digital self-service to lower cost to serve and speed up service.
eBooks & Guides
Best Practices for Customer Retention and Growth
A playbook for accelerating renewals, increasing up-sell/cross-sell, preventing churn, and winning back lost customers.