Demo Center/Energy & Utilities/Field Service Scheduling

Field Service Scheduling

Energy & Utilities


Automate field service scheduling with a digital self-service experience. Trigger this experience through a weblink sent via email, SMS, or QR code, an IVR system (e.g., Genesys, Five9), system of record (CRM), or through an existing mobile app. Providing self-service allows you to lower overall cost to serve while increasing connect rates by 2-3x.

In this experience, look for:

  • Opt in to SMS messaging to receive appointment confirmation, reminders, and more
  • Reflexive form fields (dynamically adjust questions based on user responses)
  • Data validation for address location
  • Secure capture of media uploads (e.g., photos or videos that pertain to service request)
  • Self-service appointment scheduling
  • Ability to download calendar invite for scheduled appointment
  • CSAT survey

How it works

Multi-entry triggers
Integrate with IVR systems
Integrate with field service management systems
Digitally capture information
Personalized views based on service type selected
Input location for field service
Self-service appointment scheduling
Send real-time updates back to systems
SMS confirmation
Self-service rescheduling

Airkit template used

Field service scheduling

Use this app template to provide digital appointment scheduling to streamline work orders (installation, maintenance, repair) while improving real-time customer communications.

Key Features

  • Global variable for setting time window of appointment
  • Input location for field service (search bar and map)
  • Self-service appointment scheduling
  • Airscript expressions for dynamic text
  • SMS confirmations and reminders
  • Self-service rescheduling
See template

Featured resources


Airkit for Digital Scheduling

With Airkit’s cloud-based Customer Experience Automation platform, enterprises rapidly build digital customer experiences across web, text, chat, and voice that connect warm leads to your sales team, automate self-service appointment setting (and reminders), and provide smart data capture.


Airkit for Genesys

Extend the power of your Genesys investment to provide proactive, digital self-service to lower cost to serve and speed up service.

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Best Practices for Customer Retention and Growth

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