End Of The 
Contact Center 
As You Know It

New Webinar

Webinar speaker Neal Topf is one of ICMI’s top 50 to follow, and president of Callzilla. Callzilla has more than 100 contact center clients and is a leader in the Quality-First Contact Center movement. This session is ideal for technology and service teams involved in CX and service innovation.

Here are some of the big questions Neal is going to tackle:

  • What are the contact center ops lessons to be learned in the wake of COVID-19?
  • What are some common pitfalls when companies train agents to use new CX tech?
  • What are the most exciting new technologies?

Join the conversation with Neal Topf and Airkit’s Spencer Wiedeman on April 2, 2020 at 10am PST.