Medify Air automates digital WISMO + cross-sell
CUSTOMER STORY
After experiencing an unprecedented surge in sales during the pandemic, Medify Air, the leading provider of air purification systems, saw an increase in customer inquiries on “where is my order” and demand for replacement filters. Medify Air turned to Airkit to quickly roll out digital self‑service on order status and digital subscription cross‑sell of replacement filters.
- 100% PCI-compliant digital payments for subscription add-on orders
- Increased cross-sell subscription conversion rate and contact center savings with digital deflection
eCommerce + retail use cases
Digital payments via chat
Deliver self‑service or agent‑triggered PCI-compliant digital payments for voice, email, SMS, chat. Pre-built integrations with Stripe and Plaid.
Components commonly used
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Omnichannel notification
- Digital payments
- API integrations with core systems
Channel swapping
Lower cost per call by automating channel swapping (such as voice to chat) to engage customers without losing context and data. Use for common requests – order status, returns, billing, service changes.
Components commonly used
- IVR flow
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Omnichannel notifications
- API integrations with core systems
Where is my order
Lower cost to handle WISMO by using digital self‑service to track orders and shipment status. Deliver via web, email, mobile, or chat.
Components commonly used
- IVR flow
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Omnichannel notifications
- API integrations with core systems
Subscription management
Empower users to manage and change subscriptions with digital self‑service. Deflect calls, embed into a chat flow, or use in agent assist.
Components commonly used
- IVR flow
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Digital form
- Omnichannel notifications
- API integrations with core systems
Mobile opt-in
Create opt‑in forms delivered via SMS, email, chat. Embed into your native mobile app or website.
Components commonly used
- Web or mobile app embed
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Digital form
- Omnichannel notifications
- API integrations with core systems
Abandoned shopping cart
Rescue abandoned carts with web pops, emails, mobile app, or SMS reminders. Offer self‑service scheduling to connect live.
Components commonly used
- Web or mobile app embed
- Automated call scheduling
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Omnichannel notifications
- API integrations with core systems
