Digital experiences for energy + utilities
Billing. Account service. Energy consumption. Field service scheduling. Emergency service requests. Churn prevention. Omnichannel service.
Rapidly build secure customer applications to engage customers where they are – web, mobile, voice.
- 2x sales and service efficiency
- Integrate with your systems of records
- Rapid front-end development for omnichannel delivery

Reducing customer churn with proactive digital service
CUSTOMER STORY
An international energy supplier and distributor was looking to proactively service at‑risk customers to reduce churn. Call center agents placed outbound calls to at‑risk customers but struggled with low connect rates. After using Airkit to rapidly build a digital experience:
- Agents improved connect rates to customers with self-service scheduling
- Proactive retention offers delivered via email and SMS helped reduce churn

Energy + utilities use cases






Billing
Setup, update or process PCI‑compliant payments with digital self‑service. Securely capture payment information on live calls with agent assist. Embended payment workflows in web and mobile apps or even a chat flow.
Components commonly used
- Chat bot
- Payment request + credit card
- Pre-built integrations with Stripe + Plaid
- API integrations with core systems

Account service
Manage call volumes with digital self‑service for common requests, such as address changes, billing questions, service changes. Deliver via web, mobile, email, chat, or voice.
Components commonly used
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Digital form
- Omnichannel notifications
- API integrations with core systems

Field service scheduling
Use digital appointment scheduling to streamline work orders (meter installations, maintenance, repairs) while improving real‑time customer communications.
Components commonly used
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Digital form
- Omnichannel notifications
- API integrations with core systems

Emergency service requests
Provide digital self‑service to report outages and accidents. Automate real‑time omnichannel emergency updates to customers.
Components commonly used
- Built-in TCPA compliance + mobile opt-in
- Chat bot
- Digital form
- Omnichannel notifications
- API integrations with core systems
