healthcare

Digital Experiences for Healthcare

Paperless patient intake. Patient scheduling. Proactive patient service. Call deflection to digital self‑service. Digital payments. Billing administration. COVID response. Omnichannel service.
Rapidly build secure customer applications to engage customers where they are – web, mobile, voice.

  • 2x service efficiency
  • Integrate with your patient records, EHR, contact center software
  • Rapid front-end development for omnichannel delivery

Healthcare Use Cases

Paperless Patient Intake
Digitize complex paper forms. Minimize patient wait times with digital pre-registration and streamline intake by pre-filling with EHR information.
Patient Scheduling
Provide self-service appointment scheduling and omnichannel appointment reminders.
Proactive Patient Service
Trigger digital self-service to follow-up on vaccine or medication reactions, adverse drug reactions, clinical trials.
Call Deflection to Digital Self‑Service
Manage call volumes with digital self-service for common requests – vaccine scheduling, claim status, co-payments.
Digital Payments
Setup, update, or process PCI-compliant digital payments. Embed payment solutions in web, mobile, chat.
COVID Response
Use self-service scheduling for vaccine or testing. Improve compliance for booster vaccines. Digitize adverse reaction reporting.

Paperless Patient Intake

Digitize complex paper forms. Minimize patient wait times with digital pre‑registration and streamline intake by pre‑filling with EHR information.

Components Commonly Used

  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Patient Scheduling

Provide self‑service appointment scheduling and omnichannel appointment reminders.

Components Commonly Used

  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Proactive Patient Service

Trigger digital self‑service for proactive care or follow‑up on medication orders, adverse drug reactions, and clinical trials.

Components Commonly Used

  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Call Deflection to Digital Self-Service

Manage call volumes with digital self‑service for common requests – vaccine scheduling, claim status, co‑payments.

Components Commonly Used

  • IVR Flow
  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Digital Payments

Setup, update, or process PCI‑compliant digital payments. Embed payment solutions in web, mobile, chat.

Components Commonly Used

  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Payment Request & Credit Card
  • Pre-built Integrations with Stripe and Plaid
  • API Integrations with Core Systems

COVID Response

Use self‑service scheduling for vaccine or testing. Improve compliance for booster vaccines. Digitize adverse reaction reporting.

Components Commonly Used

  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Featured Resources

MetLife and Airkit: Enhancing the Customer Experience through Digital Implementation

How Airkit enabled the insurer to iterate on its experience based on customer feedback quickly and efficiently.

2021 CX Trends Report

Learn how leading brands are meeting evolving customer expectations.

Best Practices for Customer Retention and Growth

A playbook for accelerating renewals, increasing up-sell/cross-sell, preventing churn, and winning back lost customers.

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