Insurance

Digital Experiences for Insurance

Automated enrollment with omnichannel service. Digital deflection to self‑service for policy administration. Claims automation. Use digital self‑service to reduce agent effort, eliminate paper, and accelerate customer acquisition across Property & Casualty and Life.

  • 2x sales and operational efficiency for policy enrollment and administration, claims, and renewals
  • 0% NIGO with reflexive, dynamic digital forms and omnichannel service
  • Rapidly customizable templates and integration with core systems

Customer Story

MetLife Accelerates Customer Enrollment with Digitization

MetLife digitally transformed its life business by re‑imagining its error‑prone, complex paper-based Statement of Health process as a digital self-service experience with omnichannel service.

  • 0% NIGO error rates
  • 99% of submissions completed online instead of paper
  • 50% higher completion rates

Airkit Solutions for Insurance

Use Airkit to rapidly automate digital CX across the Property & Casualty and Life & Annuity lifecycle - from customer enrollment to self-service policy administration to claims automation. Deliver digital interfaces across web, text, chat, and voice.

Property & Casualty

Life & Annuity

Customer Enrollment

Digital self-service scheduling to discuss quote

Reflexive, dynamic enrollment forms

Self-service enrollment status

Self-Service Policy Administration

Call deflection for common account changes

Reflexive digital forms for rider additions

Self-service scheduling for renewals

Claims Automation

Digital FNOL

Call deflection for claims and claims payment status

Digital self-service scheduling with adjuster, repairs, service

  • Engage customers to action at their moment of intent (self-service scheduling with an agent for a renewal)
  • Trigger a personalized digital journey to a customer regarding service or events (send a SMS notification on claims settlement status)

Customer Enrollment

Digital self-service scheduling to discuss quote

Reflexive digital enrollment forms (Evidence of Insurability)

Self-service enrollment status

Self-Service Policy Administration

Call deflection for common account changes (beneficiary)

Reflexive digital forms for rider additions

Digital initiation of policy transactions (withdrawal, loan, investments)

Claims Automation

Digital initiation of ST/LT disability claim

Self-service callback scheduling and fraud prevention

Self-service claims and claims payment status

  • Engage customers to action at their moment of intent (self-service for beneficiary changes)
  • Trigger a personalized digital journey to a customer regarding enrollment, service, or events (provide digitized Evidence of Insurability with omnichannel service)

Achieve more with digital self-service

With digital self‑service, insurance carriers can deflect high call volume for repetitive requests, speed up resolution without agent effort, and eliminate error‑prone paper processes.

  • 30-50% deflection to digital
  • 40% reduction in cost to serve
  • 20-30% increase in CSAT
  • 0% NIGO error rates

Your customers, your systems, connected with Airkit

Customer Actions

Airkit-Powered Experiences

Quoting System
Underwriting System
Enrollment System
Policy System
Billing System
Claims System
Contact Center
CRM

Insurance Systems

Customer Actions

Policy enrollment, administration, claims, and renewals

Airkit-Powered Experiences

Digital self-service to initiate a request and process a transaction – without agent effort or paper

Insurance Systems

API integration with existing systems to automate customer requests and transactions

Easily integrate with

...and more

Comes with enterprise-grade certifications

Featured Resources

MetLife and Airkit: Enhancing the Customer Experience through Digital Implementation

How Airkit enabled the insurer to iterate on its experience based on customer feedback quickly and efficiently.

How to Leverage SMS for Omnichannel Engagement

Learn why SMS is a smart communication choice and how to use it during this demo.

Digital Engagement for Insurance Organizations

Get a look at how Airkit enables companies to build digital experiences that soar with self-service options, omnichannel interactions, automated engagement, and revenue-oriented journeys.

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