Digital experiences for insurance
Automated enrollment with omnichannel service. Digital deflection to self‑service for policy administration. Claims automation. Use digital self‑service to reduce agent effort, eliminate paper, and accelerate customer acquisition across Property & Casualty and Life.
- 2x sales and operational efficiency for policy enrollment and administration, claims, and renewals
- 0% NIGO with reflexive, dynamic digital forms and omnichannel service
- Rapidly customizable templates and integration with core systems
MetLife accelerates customer enrollment with digitization
Customer Story
MetLife digitally transformed its life business by re‑imagining its error‑prone, complex paper-based Statement of Health process as a digital self-service experience with omnichannel service.
- 0% NIGO
- 99% of submissions completed online instead of paper
- 2x conversion rate
Airkit solutions for insurance
Use Airkit to rapidly automate digital CX across the Property & Casualty and Life & Annuity lifecycle - from customer enrollment to self-service policy administration to claims automation. Deliver digital interfaces across web, text, chat, and voice.
Achieve more with digital self-service
With digital self‑service, insurance carriers can deflect high call volume for repetitive requests, speed up resolution without agent effort, and eliminate error‑prone paper processes.
- 30-50% deflection to digital
- 40% reduction in cost to serve
- 20-30% increase in CSAT
- 0% NIGO error rates
Easily integrate with
Comes with enterprise-grade certifications
