Airkit's System & Software Integrations for CX

Connect Data from Your Systems to Your Customers

Use Airkit to rapidly build digital experiences that flow information across your backend systems and your customers.

Build Connected Experiences Faster

Engage customer intent and automate tedious tasks. With existing data.

You’ve got customer data sitting in your backend. But no automated way to action on this.

Use Airkit to speed up digital service. Reduce customer load with pre-filled forms or serving customized views based on your system data.

Pass customer information back to your backend systems.

Once a digital experience is triggered, any information provided by the customer during the experience is passed back to your core systems.

Get up and running fast with pre‑built integrations and reusable logic.

The most difficult part is getting your systems connected to your customers. Go faster with our pre-built integrations and reusable logic that can be configured to automate queries, triggers, and actions.

Automate Data Flows Across Your Systems and Customers

Airkit operates as the connective tissue within your environment. Design and automate sophisticated data flows to manage, organize, process, and transform data.

Our Top Integrations

Trigger digital experiences based on Salesforce data.

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Send data back to Zendesk in real‑time or automate ticket creation.

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Incorporate SMS or voice in your Airkit‑powered digital experience.

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Collect and verify your customer’s banking information.

Provide PCI‑compliant payments.

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Optimize your digital experiences with Heap customer intelligence.

Lower cost to serve with call deflection to digital self‑service.

Provide proactive, digital self‑service to lower cost and speed up service.

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Provide self‑service scheduling to improve connect rates.

Augment IVR with deflection to digital self‑service.

Real-World Examples

Canada’s most popular food delivery app automated its restaurant onboarding to meet unprecedented demand during the pandemic.

Skip built an onboarding app that connected its restaurant partners’ onboarding information to its own Salesforce instance. This allows Skip’s sales team to keep track of where restaurants are in their onboarding and follow up as needed.

Read the case study

Reusability, which provides reusable packaging solutions and logistics, automated a digital experience that integrated with Zendesk to coordinate delivery and returns.

Reusability customers were served a digital interface to place orders and coordinate logistics. Customer intake information was then automatically stored and organized in Zendesk.

Read the case study

Bench Accounting, America’s largest professional booking service for small businesses, digitized a sign-up flow for lead acquisition.

Data was sent to Marketo and Salesforce. Heap was used to analyze customer behavior along the sign‑up flow. With Heap’s customer intelligence, Bench quickly iterated on optimizing its sign-up flow which lead to higher conversion rates.

Watch How Bench Built Data-Driven CX