Accelerate self-service resolution with Genesys + Airkit

Connect all digital touchpoints with your contact center into uninterrupted, continuous journeys across all channels and agent‑assisted service. Build digital CX faster, leveraging your Genesys investment – without ProServ or technical constraints.

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How it Works

Use Airkit to rapidly speed up service with digital CX, from automated onboarding to IVR call deflection to agent toolbars to shorten call handling times.

1

Trigger personalized, self‑service workflows

2

Seamlessly escalate to an agent

3

Flow real‑time customer data back to Genesys

4

Drive customer action across any channel

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Airkit captures data points on everything - from origin to in-app actions, and sends that data back to Genesys, or anywhere else you need it

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Real-world examples

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Guardian Life offloads their contact center with digital self-service

Prior to Airkit, Guardian faced over 400K calls per year with 50% for repeated disability claim status checks, driving up their cost to serve at $4‑6 per call.

By integrating their contact center and CRM - Genesys and Oracle Service cloud - into Airkit, Guardian achieved:

  • $1.5M cost savings with digital deflection
  • Eliminated 2+ calls per claim with proactive updates
  • Launched in 2 weeks (14x faster than internal build)
Read more customer stories
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Calculate your ROI potential. See how much business value you can drive by automating digital CX with Airkit.

CX ASSESSMENT

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