Accelerate self-service resolution with Genesys + Airkit
Connect all digital touchpoints with your contact center into uninterrupted, continuous journeys across all channels and agent‑assisted service. Build digital CX faster, leveraging your Genesys investment – without ProServ or technical constraints.
How it Works
Use Airkit to rapidly speed up service with digital CX, from automated onboarding to IVR call deflection to agent toolbars to shorten call handling times.
Trigger personalized, self‑service workflows
Seamlessly escalate to an agent
Flow real‑time customer data back to Genesys
Drive customer action across any channel
Airkit captures data points on everything - from origin to in-app actions, and sends that data back to Genesys, or anywhere else you need it
Guardian Life offloads their contact center with digital self-service
Prior to Airkit, Guardian faced over 400K calls per year with 50% for repeated disability claim status checks, driving up their cost to serve at $4‑6 per call.
By integrating their contact center and CRM - Genesys and Oracle Service cloud - into Airkit, Guardian achieved:
- $1.5M cost savings with digital deflection
- Eliminated 2+ calls per claim with proactive updates
- Launched in 2 weeks (14x faster than internal build)