SkipTheDishes digitizes restaurant onboarding
Customer Story
Canada’s most popular food delivery app automated its restaurant onboarding process to meet unprecedented demand during the pandemic.
- 2x number of restaurants onboarded per month
- Accelerated onboarding by 3x
- 80% of customer onboarding completed in touchless manner
Acquisition use cases
Digital appointment scheduling
Increase sales conversion by connecting warm leads to your sales team. Empower customers with self‑service for appointment setting. Send meeting reminders via email or SMS to reduce no‑shows.
Components commonly used
- Automated call scheduling
- Omnichannel meeting invite + reminders
- Conversational flow builder
- Built-in TCPA compliance
- API integrations with core systems
Digital onboarding + enrollment
Onboard customers faster with digital self‑service. Digitally collect customer information, documents, and payments. Trigger onboarding experiences from your systems of records.
Components commonly used
- Progress bar
- Signature input
- Payment request
- Omnichannel notifications + messaging
- Built-in TCPA compliance
- Web or mobile app embed
- API integrations with core systems
Paper form digitization
Transform complex, lengthy paper form processes into streamlined digital journeys. Push digital channel communications to reduce NIGO applications. Digitize collection of missing information such as eSignatures, proof of ID, and documents.
Components commonly used
- Digital form
- Conversational flow builder
- Omnichannel notifications
- API integrations with core systems
- PDF output
Digital payments
Setup, update, or process PCI‑compliant payments with digital self‑service. Securely capture payment information on live calls with agent assist. Embed payment workflows in web and mobile apps or even a chat flow.
Components commonly used
- IVR flow
- Built-in TCPA compliance + mobile opt-in
- Digital form
- Chat bot
- Omnichannel notifications
- API integrations with core systems
