Featured Resources
Reports
The 2021 State of Digital Customer Experience Report
Insights from 1000+ consumers on how their digital behaviors have changed as a result of the COVID-19 pandemic.
contact center
Airkit Intro & Demo for Contact Center Ops
Learn how Airkit helps Contact Center Ops teams automate routine support calls, like password reset and personal information updates and more.
customer experience
Trends Shaping CX, A Chat with Support Driven Founder
CX is going digital, but what does that mean for your customer-facing teams? Scott Tran helps us answer this question and more.
customer experience
The Digital Experience is Broken: 7 Ways to Fix It
Beyond Philosophy’s Founder & CEO, Colin Shaw, discusses how to build memorable digital experiences.
customer experience
The US Customer Experience Decision-Makers’ Guide 2020-21
Download ContactBabel’s 2020 reports to get the latest data for CX decision-makers.
contact center
Intro to Airkit
Watch this webinar for a quick intro to Airkit and live demo of the product.
Case Studies
Reusability Case Study
“Our team is able to customize CX interactions via Airkit and make different features unique to each individual customer.”
customer experience
CX Book Club: Customer Understanding by Annette Franz
CX Expert Annette Franz shares key take aways from her book, “Customer Understanding.”
contact center
How to Scale Your Contact Center
Insights on scaling contact center and CX operations for a fast-growing company.
digital transformation
CX Book Club: The Technology Fallacy by Gerald Kane
Learn what organizational changes are required to make the most of innovative technologies.
On-Demand Webinars
Airkit Demo: Boost Sales Conversion
Accelerate each stage of your sales process, driving connect rates at the top of the funnel, to nudging prospects through the sales pipeline.
On-Demand Webinars
Airkit Demo: PCI Compliance
Create intuitive transactions without compliance worries, encouraging more customers to complete purchases with confidence.