Call volume is 5x, and scaling with headcount hinders growth
The new normal for contact centers is more calls, longer calls, and less agent capacity. Adding more agents only drives up costs and hurts CX.
More call volume
High cost to serve
What does poor CX mean for your agents, customers, and business?
Lower your cost to serve with digital CX
We transition agent assist for high volume, low‑emotion calls into self‑service. With our SaaS solution you can:
- Connect your customers to your backend systems
- Orchestrate digital CX across any channel (web, SMS, email, and voice)
- Get to market faster using powerful building blocks purpose-built for CX
Automating digital CX drives business value
Reduced cost per call
Faster to market
How we automate digital CX
- Expedite resolution times with deflection to self-service.
- Automate call scheduling to connect warm leads to sales and improve conversion rates.
- Address customer issues before they occur.
- Lower cost per call by automating channel swapping (e.g., voice to chat) to engage customers without losing context.