Lessons In Scaling CX
Speaker Ben Segal oversees CX operations at Freshly, a pre-cooked food subscription service. He’s responsible for evaluating and implementing new CX tech for this fast-growing company. If you have questions about when to scale with headcount and when to introduce new tools, you can’t miss this free event!
Here are some of the big topics Ben is going to tackle:
- How to scale contact center operations in a cost-efficient way.
- What questions to ask when evaluating new tech tools.
- How to train employees and keep the focus on delighting customers.