Airkit.ai eCommerce

Code-free AI agents built for commerce.

Resolve 90%+ of customer questions instantly. 24/7/365. Guaranteed.

Customers deserve more than FAQ bots.

Order Status
Order Status
Returns & Exchanges
Returns & Exchanges
Order Issues
Order Issues
Product Information
Product Information
Product Support
Product Support
Order Status
Order Status
Returns & Exchanges
Returns & Exchanges
Order Issues
Order Issues
Product Information
Product Information
Product Support
Product Support
Conversations are based on real world experiences resolved by Airkit.ai.

How AI agents work.

Trusted by customer-obsessed eCommerce brands.

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OpenTable@3x
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Faherty@3x
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Ember@3x
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E2E seamless onboarding!
VP, Customer Experience
Mid-market (51-1000 emp.)
A game changer and the future of how we will communicate with our customers.
VP, Customer Experience
Enterprise (<1000 emp.)
Fantastic experience all around!
SVP, CX Operations
Mid-market (51-1000 emp.)
Improving your customers journey with Airkit, a great tech and partner.
VP, eCommerce & Brand
Enterprise (>1000 emp.)
So much flow - so much more time.
General Manager
Small Business (50 or fewer emp.)
Great solution and amazing team behind it!
Director, Customer Experience
Enterprise (>1000 emp.)
E2E seamless onboarding!
VP, Customer Experience
Mid-market (51-1000 emp.)
A game changer and the future of how we will communicate with our customers.
VP, Customer Experience
Enterprise (<1000 emp.)
Fantastic experience all around!
SVP, CX Operations
Mid-market (51-1000 emp.)
Improving your customers journey with Airkit, a great tech and partner.
VP, eCommerce & Brand
Enterprise (>1000 emp.)
So much flow - so much more time.
General Manager
Small Business (50 or fewer emp.)
Great solution and amazing team behind it!
Director, Customer Experience
Enterprise (>1000 emp.)
E2E seamless onboarding!
VP, Customer Experience
Mid-market (51-1000 emp.)
A game changer and the future of how we will communicate with our customers.
VP, Customer Experience
Enterprise (<1000 emp.)
Fantastic experience all around!
SVP, CX Operations
Mid-market (51-1000 emp.)
Improving your customers journey with Airkit, a great tech and partner.
VP, eCommerce & Brand
Enterprise (>1000 emp.)
So much flow - so much more time.
General Manager
Small Business (50 or fewer emp.)
Great solution and amazing team behind it!
Director, Customer Experience
Enterprise (>1000 emp.)
Delightful Outcomes

Give your customers the
experience they deserve.

GPT-4 powered AI agents scale on demand to help you handle more requests faster so you can ditch ‘deflection’ and ‘containment’ KPIs and, instead, embrace ‘resolution’ as the ultimate mark of success.

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Easy Integrations

Plug and play
in minutes.

A growing library of 1-click integrations for popular eCommerce tools and systems - CRMs, helpdesks, order management systems, and more - power the intelligence of your AI agents.

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Proactive Service

Don’t wait.
Start the conversation.

Identify and resolve customer issues before they contact you. Airkit’s proactive support agents can help dramatically reduce service volumes while boosting customer satisfaction.

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Hyper-personalization

The future of
conversational commerce.

Whether on your site or off, you can create conversations that keep customers coming back — and their shopping carts full.

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Happy Teams

Empower your team
with AI assistance.

Burnout is bad for your agents and bad for your business. AI can now assist and augment your team, helping them to resolve problems with less effort and in less time.

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Trusted AI

Control anytime,
trust always.

Airkit.ai is designed with built-in safeguards and industry compliance standards to ensure your AI agents follow business guidance you’ve approved and use only tools you’ve provided.

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Frequently asked questions

What are AI Agents?

AI Agents are the core of Airkit.ai’s automation capabilities. Agent technology means we give agency and autonomy to the AI to decide the best course of action to deliver the best possible customer experience.

AI Agents can cover a large breadth of tasks such as: order status updates, return and exchange support, order issue management, product information and technical support and more.

How are AI Agents different from traditional FAQ chatbots?

Traditional chatbots position themselves as being ‘AI driven’, but are in fact not very sophisticated with long, complicated setup and deployment timelines.  These legacy solutions also tend to focus on deflecting customers to existing help pages or FAQ sections on the website rather than driving highly-personalized resolutions through empathetic and human-like conversations.

Unlike traditional ‘AI-powered’ chatbot solutions that deflect customers down a self-service path, our generative AI agents specialize in eCommerce, require zero code to deploy, and continuously learn from business policies and customer data, delivering better customer outcomes – every time.

I already have a helpdesk/ticketing system - how is this different?

Airkit.ai eCommerce isn’t a helpdesk. Airkit.ai eCommerce is an AI Agent resolving customer queries and is often integrated within your current helpdesk system to make life easier for your CS team. Airkit.ai eCommerce augments your current helpdesk solution as the AI-based Agent that can interact directly with your customers and/or escalate detailed action plans for your CS team to execute.

How does Airkit.ai work with my current set of tools and systems?

Airkit.ai eCommerce integrates with all popular eCommerce and helpdesk systems and augments your current tech stack as an AI Agent designed to instantly serve your customers. Airkit.ai communicates directly with your eCommerce platform and business automation tools in order to be able to receive, understand and take action on customer questions quickly and effectively.

What channels does the AI Agent work with?

Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email) to ensure a fully-automated, seamless and delightful customer experience – anytime. Every time.

Do I need to know how to code?

Airkit.ai eCommerce requires no coding knowledge to activate!  Our team of AI experts will help to guide you through the setup process which typically takes no more than a couple of hours before you’re ready to deploy into production.

How long does it take to get started?

Initial setup and deployment of Airkit.ai is easy and fast! Connecting your data sources and creating/documenting your current business policies, rules & processes is done within a couple of hours and then you can deploy!  You manage your AI Agents using our Supervisor view to optimize their work in real-time & refine their ability to understand dynamic business policies, seasonal discounts, promotions and more!

Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?

Both! Airkit.ai eCommerce has two primary operating modes: Co-Pilot and Auto-Pilot. With Co-Pilot, your CS team can choose the appropriate action based on the Agent’s proposed next steps. Your AI Agent will provide a detailed summary of the customer inquiry/request, propose next steps and even draft suggested communication back to the customer. All that’s left to do is click ‘Send’ to execute the action.

Auto-Pilot, on the other hand, acts completely autonomously to resolve customers’ issues (far beyond the basic ‘where is my order’ or product knowledge base questions for which traditional chatbots have traditionally been deployed). If the autonomous AI Agent cannot answer the question and/or if the AI Agent determines a human touch is best, it will escalate to a member of your customer services team and clearly communicate expected next steps to your customers.

How can we be confident that no confidential or private information would be exposed by the AI Agents?

We have developed industry-best guardrails based on years of customer conversational data that require specific authentication steps to occur before accessing personal information. For example, for returns and exchanges to a certain address, we require multi-factor authentication for the phone number on file before returning that address to the user. Book a demo today and a member of our team will happily walk you through additional safeguards our customers use with Airkit.ai eCommerce!

Get started today.

Try Airkit.ai eCommerce today and see the exciting revolution being led by autonomous AI agents.