Insurance
Move Swiftly with World-Class CX
Insurers across Property & Casualty, Life, and Health use Airkit to digitize customer acquisition and retention, reduce costs of servicing, and deliver digital self-service for policy or claims administration.
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Fortune 50 Insurer
100%
Digitized Insurance Paper Process
2x
Sales Connect Rate Increase
2x
Sales Efficiency Increase
Insurance Use Cases
New Customer Acquisition
Orchestrate quote generation workflows to connect warm leads to agents. Offer digital self-service call scheduling to engage customers at their convenience.
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Contact Center Operations
Contain costs with IVR digital self-service for policy administration (account changes, beneficiary updates) or claim updates. Increase outbound connect rates with digital self-service call scheduling and reminders.
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Paper Form Digitization
Go paperless with policy enrollment, beneficiary change, electronic payment account agreement, and other forms. Reduce NIGO via digital channels.
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Claims Automation
Compress claims operations and costs by digitizing FNOL intake, claims status updates, loss assessment and repair, and claim settlements.
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Automated Onboarding
Fast-track onboarding with proactive digital collection of signatures and documents. Activate customers faster with digital self-service call scheduling.
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Renewals and New Offers
Deliver personalized information on policy renewals and changes via SMS, chat, or email. Provide omnichannel drip of new product offers to the right person at the right time.
Fast-Track Customer Acquisition
Intelligent Lead Routing
Increase connect rates with your customers, whether they’re evaluating or ready to purchase. Airkit’s intelligent lead routing delivers digital self-service to schedule a call with an agent. Customers are reminded via email or SMS on upcoming appointments.
Components Commonly Used
Automated Call Scheduling
Omnichannel Meeting Invite and Reminders
Conversational Flow Builder
Built-in TCPA Compliance
API Integrations with Core Systems
Streamline Contact Center Operations
IVR Digital Self-Service
With IVR deflection, insurers accelerate customer care while increasing agent efficiency. Provide self-service digital journeys,
such as guiding customers to a form or URL via SMS. Get faster issue resolutions for account changes, beneficiary updates, and claim status.
Components Commonly Used
IVR Flow
Built-in TCPA Compliance and Mobile Opt-in
Digital Form
Chat Bot
Omnichannel Notifications
API Integrations with Core Systems
Simplify Data Collection
Paper Form Digitization
Transform complex, lengthy paper form processes into streamlined digital journeys. Push digital channel communications to reduce NIGO applications. Digitize collection of missing information such as eSignatures, proof of ID, and documents.
Components Commonly Used
Digital Form
Conversational Flow Builder
Omnichannel Notifications
API Integrations with Core Systems
PDF Output
Claims Automation
Simplify and accelerate your claims experience for happier customers and agents. Automate data collection for First Notice of Loss (FNOL). Push proactive claim status updates via email, SMS, or chat. Digitize adjuster assessment communications. Trigger claim settlement payments.
Components Commonly Used
Digital Form (Document or Media Upload)
Chat Bot
Omnichannel Notifications
API Integrations with Core Systems
