Consumer Services

Deliver World-Class CX Faster at Lower Costs

Whether you’re operating a marketplace, ecommerce, retail, or hospitality business, we help you engage your customer wherever they are. Rescue abandoned carts, deliver digital self-service, and streamline delivery operations.

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10x
Faster
Development
100%
PCI-Compliant Digital Transactions
40%
Decrease in Agent Average Handle Time
2x
Agent Efficiency with IVR Deflection
“By automating our restaurant onboarding process, Airkit helped us scale to meet unprecedented demand and accelerated onboarding by 3X.”
Steve Puchala

Senior Vice President

Consumer Services Use Cases
New Customer Acquisition
Rescue abandoned carts by connecting the customer to a live agent at the preferred time or triggering omnichannel messaging. Meet customers where they are with QR codes, chat, SMS, or email.
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Delivery & Service
Provide digital self-service for delivery or service scheduling. Keep customers informed by triggering omnichannel status updates.
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Digital Payments
Provide 100% PCI compliant transactions via voice, email, SMS, chat. Provide digital collection of other sensitive information (eSignatures, documents, data).
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Retention & Expansion
Deliver personalized, customer care via SMS, chat, or email. Offer the right products at the right time in the right channel.
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Automated Onboarding
Accelerate onboarding with digital forms and collection of eSignatures and documents. Provide digital self-service call scheduling to improve outbound connect rates.
Order Management
Build IVR deflection for order updates, subscription management, or account changes. Increase outbound connect rates with digital self-service call scheduling and reminders.

Increase Customer Conversion
Abandoned Cart Rescue
Recover abandoned carts by connecting the customer to a live agent at the preferred time or triggering omnichannel messaging. Meet customers where they are with QR codes, chat, SMS, or email.
Components Commonly Used
Web or App Embed
Automated Call Scheduling
Omnichannel Notifications & Messaging
Built-in TCPA Compliance and Mobile Opt-in
Chat Bot
API Integrations with Core Systems
Accelerate Customer Acquisition
Digital Payments
Provide 100% PCI compliant transactions via email, SMS, chat. Provide digital collection of other sensitive information (eSignatures, documents, data). Follow up with push notifications on status updates.
Components Commonly Used
Chat Bot
Digital Payment
Digital Form (Document or Media Upload)
API Integrations with Core Systems
Meet Customer Expectations with Transparency
Delivery & Service
Scheduling
Provide digital self-service delivery or service scheduling. Keep customers informed by triggering omnichannel status updates.
Components Commonly Used
Chat Bot
Omnichannel Notifications
Built-in TCPA Compliance and Mobile Opt-in
API Integrations with Core Systems
Increase Customer Lifetime Value
Retention and Expansion
Deliver personalized, customer care via SMS, chat, or email. Offer the right products at the right time in the right channel.
Components Commonly Used
Chat Bot
Omnichannel Notifications
Built-in TCPA Compliance and Mobile Opt-in
API Integrations with Core Systems
Customer Success
Turo Employs Digital Self-Service to Increase Agent Efficiency
“By providing digital self-service for late return and additional usage fee requests, we’ve decreased our agents’ AHT (average handling time) by over 42%. With Airkit, we developed a seamless customer journey in weeks vs. months.”
Khalid Alali

Senior Manager, Business Operations

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