ECOMMERCE & RETAIL

Digital Experiences for eCommerce & Retail

Digital payments via chat. Channel swapping. Where is my order. Subscription management. Mobile opt‑in. Abandoned shopping cart.
Rapidly build secure customer applications to engage customers where they are – web, mobile, voice.

CUSTOMER STORY

Medify Air Automates Digital WISMO and Cross-sell

After experiencing an unprecedented surge in sales during the pandemic, Medify Air, the leading provider of air purification systems, saw an increase in customer inquiries on “where is my order” and demand for replacement filters. Medify Air turned to Airkit to quickly roll out digital self‑service on order status and digital subscription cross-sell of replacement filters.

  • 100% PCI-compliant digital payments for subscription add-on orders
  • Increased cross-sell subscription conversion rate and contact center savings with digital deflection

eCommerce & Retail Use Cases

Digital Payments via Chat
Deliver self-service or agent-triggered PCI-compliant digital payments for voice, email, SMS, chat.
Channel Swapping
Manage call volumes with digital self-service for common requests – order status, returns, billing, service changes.
Where is My Order
Lower cost to handle WISMO by using digital self-service to track orders and shipment status. Deliver via web, email, mobile, or chat.
Subscription Management
Empower users to manage and change subscriptions with digital self-service. Deflect calls, embed into a chat flow, or use in agent assist
Mobile Opt-in
Create opt-in forms delivered via SMS, email, chat, native mobile app, or web.
Abandoned Shopping Cart
Rescue abandoned carts with web pops, emails, mobile app, or SMS reminders. Offer self-service scheduling to connect live.

Digital Payments via Chat

Deliver self‑service or agent-triggered PCI-compliant digital payments for voice, email, SMS, chat. Pre-built integrations with Stripe and Plaid.

Components Commonly Used

  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Omnichannel Notification
  • Digital Payments
  • API Integrations with Core Systems

Channel Swapping

Lower cost per call by automating channel swapping (such as voice to chat) to engage customers without losing context and data. Use for common requests – order status, returns, billing, service changes.

Components Commonly Used

  • IVR Flow
  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Omnichannel Notifications
  • API Integrations with Core Systems

Where is My Order

Lower cost to handle WISMO by using digital self‑service to track orders and shipment status. Deliver via web, email, mobile, or chat.

Components Commonly Used

  • IVR Flow
  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Omnichannel Notifications
  • API Integrations with Core Systems

Subscription Management

Empower users to manage and change subscriptions with digital self‑service. Deflect calls, embed into a chat flow, or use in agent assist.

Components Commonly Used

  • IVR Flow
  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Mobile Opt-in

Create opt‑in forms delivered via SMS, email, chat. Embed into your native mobile app or website.

Components Commonly Used

  • Web or Mobile App Embed
  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Digital Form
  • Omnichannel Notifications
  • API Integrations with Core Systems

Abandoned Shopping Cart

Rescue abandoned carts with web pops, emails, mobile app, or SMS reminders. Offer self‑service scheduling to connect live.

Components Commonly Used

  • Web or Mobile App Embed
  • Automated Call Scheduling
  • Built-in TCPA Compliance and Mobile Opt-in
  • Chat Bot
  • Omnichannel Notifications
  • API Integrations with Core Systems

Featured Resources

2021 CX Trends Report

Learn how leading brands are meeting evolving customer expectations.

Leveling Up CX in Consumer Services

Now more than ever, Consumer Services organizations have to rise to the expectations of their customers.

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