Acquire

Digital Experiences for Customer Acquisition

Appointment scheduling. Routing warm leads to sales. Customer onboarding and enrollment. Paperless processes. Digital payments. Omnichannel acquisition.
Rapidly build secure customer applications to acquire customers where they are – web, mobile, voice.

Customer Story

SkipTheDishes Digitizes Restaurant Onboarding

Canada’s most popular food delivery app automated its restaurant onboarding process to meet unprecedented demand during the pandemic.

  • 2x number of restaurants onboarded per month
  • Accelerated onboarding by 3x
  • 80% of customer onboarding completed in touchless manner

By automating our restaurant onboarding process, Airkit helped us scale to meet unprecedented demand and accelerated onboarding by 3X.

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Steve Puchala
Senior Vice President
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Acquisition Use Cases

Digital Appointment Scheduling
Automate self-service call scheduling (and reminders) to connect warm leads to sales and improve conversion rates.
Digital Onboarding & Enrollment
Trigger a digital onboarding experience from your CRM. Use digital self-service to capture customer information.
Paper Form Digitization
Transform error-prone paper processes into digital journeys. Pre-fill forms, collect e-signatures, manipulate PDFs.
Digital Payments
Setup, process, or update payment information. PCI-compliant. Pre-built integrations with Stripe and Plaid.

Digital Appointment Scheduling

Increase sales conversion by connecting warm leads to your sales team. Empower customers with self‑service for appointment setting. Send meeting reminders via email or SMS to reduce no‑shows.

Components Commonly Used

  • Automated Call Scheduling
  • Omnichannel Meeting Invite and Reminders
  • Conversational Flow Builder
  • Built-in TCPA Compliance
  • API Integrations with Core Systems

Digital Onboarding & Enrollment

Onboard customers faster with digital self‑service. Digitally collect customer information, documents, and payments. Trigger onboarding experiences from your systems of records.

Components Commonly Used

  • Progress Bar
  • Signature Input
  • Payment Request
  • Omnichannel Notifications & Messaging
  • Built-in TCPA Compliance
  • Web or Mobile App Embed
  • API Integrations with Core Systems

Paper Form Digitization

Transform complex, lengthy paper form processes into streamlined digital journeys. Push digital channel communications to reduce NIGO applications. Digitize collection of missing information such as eSignatures, proof of ID, and documents.

Components Commonly Used

  • Digital Form
  • Conversational Flow Builder
  • Omnichannel Notifications
  • API Integrations with Core Systems
  • PDF Output

Digital Payments

Setup, update, or process PCI‑compliant payments with digital self‑service. Securely capture payment information on live calls with agent assist. Embed payment workflows in web and mobile apps or even a chat flow.

Components Commonly Used

  • IVR Flow
  • Built-in TCPA Compliance and Mobile Opt-in
  • Digital Form
  • Chat Bot
  • Omnichannel Notifications
  • API Integrations with Core Systems

Featured Resources

MetLife and Airkit: Enhancing the Customer Experience through Digital Implementation

How Airkit enabled the insurer to iterate on its experience based on customer feedback quickly and efficiently.

How to Increase Revenue with PCI Compliant Payments

Hear how to construct transactional digital experiences that are secure and follow PCI guidelines.

3 Ways to Transform Your Customer Experience

Hear how banks and insurance companies are reimagining their contact centers with innovative technologies.

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