Digital CX to accelerate time to revenue

Increase connect rates with self‑service scheduling and omnichannel reminders. Aquire new customers and reduce churn with proactive outreach. Integrate with your existing systems to trigger personalized customer experiences and coordinate workflows across third‑party partners.

  • 2x connect rates
  • 2x sales/service efficiency
  • 50% digital intake for operational savings
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Fortune 500 Insurer

Customer story

Fortune 500 Insurer accelerates lead to customer conversion by implementing digital self‑service scheduling to follow its product selection and quote display, doubing its connect rates with hot inbound leads.

  • 2x connect rates
  • 4x call duration for higher quality leads
  • Increased revenue through smart funnel optimization
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Slow connect rates hurts growth

Getting someone on the phone — whether a lead, customer, or agent — often takes too long. Long wait times lead to conversion drop-offs. For agents trying to reach warm leads, multiple or missed call attempts results in lost revenue and time. Why suffer through the constant back and forth when your customers are ready to go digital?

40%
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of customers are familiar with self-service appointment scheduling

Read the State of Digital CX Report

Deploy digital appointment scheduling

Increase sales conversion by connecting warm leads to your sales team. Empower customers with self‑service for appointment setting. Send meeting reminders via email or SMS to reduce no‑shows.

Components commonly used

  • Automated Call Scheduling
  • Omnichannel Meeting Invite and Reminders
  • Conversational Flow Builder
  • Built-in TCPA Compliance
  • API Integrations with Core Systems
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How It Works

Digital Self‑Service

Field Service Request

Sales Conversion

Before Airkit

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After Airkit

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Before Airkit

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After Airkit

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Before Airkit

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After Airkit

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Use cases across all industries

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Insurance
Self-service scheduling to discuss rate quote, coverage adjustments, or process information
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Financial Services
New client appointments by connecting warm leads to relationship managers
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Energy & Utilities
Field service appointment or emergency service request
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eCommerce & Retail
Delivery scheduling
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Healthcare
Patient or vaccine appointment
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