Retain + Grow

Digital experiences for customer retention + growth

Digital cross‑sell and upsell. Digital payment updates. Appointment scheduling. Prevent involuntary churn. Omnichannel retention.
Rapidly build secure customer applications to retain and grow customers where they are – web, mobile, voice.

  • 2x sales efficiency by engaging warm leads
  • Integrate with your systems of records
  • Rapid front-end development for omnichannel delivery

Customer Story

Fortune 500 insurer

A major American insurance provider digitized its renewal process by triggering digital experiences prompting customer action for those with a policy about to expire.

  • 50% increase in connect rates to sales
  • 60% increase in call duration
  • Introduced SMS and web pops for customer nudging

Retain + grow use cases

Digital cross‑sell
Offer complementary services in a web pop or delivered via mobile during order confirmation or elsewhere.
Digital payments
Digitize renewals or prevent involuntary churn with PCI-compliant payments via voice, email, SMS, chat.
Digital appointment scheduling
Automate self-service call scheduling (and reminders) to connect warm leads to sales and improve conversion rates.

Digital cross-sell

Deliver personalized, timely expansion offers based on real‑world behavior. Use your system of record to trigger context‑aware offers through the preferred channel – web, mobile, email, chat, voice.

Components commonly used

  • Built-in TCPA compliance + mobile opt-in
  • API integrations with core systems
  • Omnichannel notifications
  • Web pop

Digital payments

Digitize renewals with PCI‑compliant transactions via voice, email, SMS, chat. Use digital self‑service to update payment info to prevent involuntary churn.

Components commonly used

  • Chat bot
  • Payment request + credit card
  • Pre-built integrations with Stripe + Plaid
  • API integrations with core systems

Digital appointment scheduling

Increase sales conversion by connecting warm leads to your sales team. Empower customers with self‑service for appointment setting. Send meeting reminders via email or SMS to reduce no‑shows.

Components commonly used

  • Automated call scheduling
  • Omnichannel meeting invite + reminders
  • Conversational flow builder
  • Built-in TCPA compliance
  • API integrations with core systems

Featured resources

Best Practices for Customer Retention and Growth

A playbook for accelerating renewals, increasing up-sell/cross-sell, preventing churn, and winning back lost customers.

Premier Properties Scales Up Customer Satisfaction with Airkit

Hear how the property management group automated manual processes using Airkit to give their clients a better customer experience.

The Buyer’s Guide to Low-Code Customer Engagement Platforms

Gartner predicts that by 2024, 65% of all application development will be done by low-code platforms. Why? Download the guide to find out.

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