A cloud-based digital customer experience platform

Airkit Overview

Create personalized digital experiences to drive effortless customer engagements across any channel – web, mobile, voice, or chat. Airkit is a single platform to automate digital CX. With Airkit, enterprises increase team productivity, app quality, and time to market by accelerating the development lifecycle for consumer apps.

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Teams building with Airkit launch 40x faster

How it works

1

Connect to anything with an API

No more setup headaches. No vendor lock‑in. We extend your existing investments by connecting your systems to your customers.

  • Pre-built integrations
  • Custom API endpoints with just a few clicks
  • Experiences triggered from system activity (e.g., new CRM object created)
  • Data operations to collect, use, transform, and remit data
View native integrations
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2

Build faster with components purpose-built for CX

Use templates and preconfigured elements pre‑built for web, mobile, and voice. Snap together apps in minutes.

  • 100 + reusable components
  • Customization flexibility with custom controls
  • TypeAhead to quickly locate variables
  • Automatic Variable Creation that binds UI components

Reusable components & templates

Components
Templates
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3

Design personalized cross-channel journeys

Define how a journey is triggered, nudges to engage customers, and key customer interactions. Create sophisticated data flows to manage and transform data.

  • Channel swapping while preserving session state
  • Transform and query JSON in any app
  • Smart, reflexive forms that personalize questions based on user input
  • Airkit's Airscript software can be used to easily manipulate data across customer journeys
4

Debug to test & preview apps

Preview your digital experiences on every channel with a built‑in app debugger. Resolve software errors on the fly.

  • Version management
  • UAT on all devices
  • Development profiles
  • Built-in data validation (e.g., correct input format entered)
5

Deploy with 1-click

  • Multi-environments (Dev, QA, Prod) with different profiles and resources (e.g., URLs, phone numbers, API tokens)
  • Embeds into your web, mobile, or chat flows
  • Analytics and reporting to measure and improve engagement
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Future-proof for security and scale

ENTERPRISE-GRADE

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End user authentication

We authenticate customers by natively integrating with SAML, OAuth, API tokens (JWT), or any custom sign-on you already use.
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Versioning and multi-environments

Break things without fear with built-in versioning, staging, and rollback with multiple environments (Dev, QA, Prod). 
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Custom roles and permissions

Control access to objects (apps, portals, datastores), features (start customer journey), and environments by user role. 
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Audit logs and monitoring operations
Trace who’s doing what at a point-in-time for reporting and compliance. Connect to monitoring tools (e.g., Splunk) to manage operations.
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Data encryption and key management
Data is encrypted at rest and in-flight, including data passed between Airkit and third-party applications via API calls.
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Compliance and data governance
Built-in TCPA, SOC2, GDPR, PCI, and HIPAA certifications. Isolate data based on your customer’s region to meet data residency requirements.

The Airkit difference

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Uninterrupted, omnichannel journeys
Orchestrate digital experiences that preserve session state across all channels for an uninterrupted digital experience – down to a keystroke.
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Easy customization for on‑brand interactions
Create once and deploy everywhere your own visual and voice styling across mobile, web, chat, and Interactive Voice Response (IVR). All white-labeled using your own web URLs, Twilio handles, and more.
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Fully managed, cloud‑native builds
Eliminate manual infrastructure setup, maintenance, and management. Airkit’s global cloud-based platform is always up-to-date and available close to your customers to increase efficiencies.

Loved by developers and IT leaders

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The Airkit platform has reduced the time curve in app development. Without a doubt, it is a super powerful tool. It allows integrations very quickly and flexibility to easily define flows and business logic.”

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Wally TrejoVoice Engineer
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Airkit fit into our environment easily, without impacting our developers’ workload. The solution accelerated app development without the need to modify our existing call center.

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John PendletonFounder & CTO
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