A cloud-based digital customer experience platform
Create personalized digital experiences to drive effortless customer engagements across any channel – web, mobile, voice, or chat. Airkit is a single platform to automate digital CX. With Airkit, enterprises increase team productivity, app quality, and time to market by accelerating the development lifecycle for consumer apps.
Teams building with Airkit launch 40x faster
How it works
Connect to anything with an API
No more setup headaches. No vendor lock‑in. We extend your existing investments by connecting your systems to your customers.
- Pre-built integrations
- Custom API endpoints with just a few clicks
- Experiences triggered from system activity (e.g., new CRM object created)
- Data operations to collect, use, transform, and remit data
Build faster with components purpose-built for CX
Use templates and preconfigured elements pre‑built for web, mobile, and voice. Snap together apps in minutes.
- 100 + reusable components
- Customization flexibility with custom controls
- TypeAhead to quickly locate variables
- Automatic Variable Creation that binds UI components
Reusable components & templates
Design personalized cross-channel journeys
Define how a journey is triggered, nudges to engage customers, and key customer interactions. Create sophisticated data flows to manage and transform data.
- Channel swapping while preserving session state
- Transform and query JSON in any app
- Smart, reflexive forms that personalize questions based on user input
- Airkit's Airscript software can be used to easily manipulate data across customer journeys
Debug to test & preview apps
Preview your digital experiences on every channel with a built‑in app debugger. Resolve software errors on the fly.
- Version management
- UAT on all devices
- Development profiles
- Built-in data validation (e.g., correct input format entered)
Deploy with 1-click
- Multi-environments (Dev, QA, Prod) with different profiles and resources (e.g., URLs, phone numbers, API tokens)
- Embeds into your web, mobile, or chat flows
- Analytics and reporting to measure and improve engagement
Future-proof for security and scale
End user authentication
We authenticate customers by natively integrating with SAML, OAuth, API tokens (JWT), or any custom sign-on you already use.
Versioning and multi-environments
Break things without fear with built-in versioning, staging, and rollback with multiple environments (Dev, QA, Prod).
Custom roles and permissions
Control access to objects (apps, portals, datastores), features (start customer journey), and environments by user role.
The Airkit difference
Loved by developers and IT leaders
The Airkit platform has reduced the time curve in app development. Without a doubt, it is a super powerful tool. It allows integrations very quickly and flexibility to easily define flows and business logic.”
Airkit fit into our environment easily, without impacting our developers’ workload. The solution accelerated app development without the need to modify our existing call center.